Megint a bullshit:

"Hello, Thanks for getting back to us. I deeply understand what you're trying to say but sadly due to the current status of the account and since we have identified some suspicious activities on the account we cannot process the request.
Here at Epic, security is our utmost priority and we cannot bypass these security measures.
Your kind understanding will be much appreciated. We may not have granted your request at this time, but should you have any other questions or concerns, please do not hesitate to inform us. We'll be doing our best to help you the next time you need assistance.
Sincere regards,"

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